Licensee’s usage of the Software is subject to usage limits, including, for example, the quantities specified in an Order Form.Specifically, the following is stated in the version I have examined. The part to point out is, section 4 about Usage Limits. Their EULA as of the time of this post is captured here as I suspect they will be changing it, or maybe they won’t. The Spanning Backup EULA Storage HAS Limits What I came to find out later about what they did to my data, and their EULA has been nothing short of maddening. It seems this tweet ultimately got someone to pay ummm….I need help ASAP….ALL my backups are GONE! System said renwal was required but it was renewed in Nov 2020….WTF?!- Colotti+ February 18, 2021 I subsequently opened a ticket about the missing backups only to wait DAYS for someone to actually get back to me. I then examined my records because I knew I placed the renewal in 2020, and for sure I did and in fact November 12th, 2020 service was renewed. The first mistake as this actually charged a renewal TWICE in a row for some reason, which has yet to be credited as of today in fact. As you can imagine panic set in and in my haste I started to hit the renew button. To my surprise the UI told me my account was expired and there was zero backup data. This started like any other day for the most part except I decided to log into the Spanning Backup account used to backup my two GSuite Users. The following has nothing to do in any way with my day job working for another data protection vendor. I will state that I was a user of their service for over three years with my personal data and the data of my wife’s small business. If you are a customer of Spanning Backup, please read on and be prepared for the worst. What I am going to detail in the paragraphs to follow is not only a timeline of their horrible stewardship of the data, but also how their own process failures will result in this happening to others at some point. This has been a difficult thing to try and wrap my head around, but the following is a story about how Spanning Backup simply DELETED all my backups from the last 3+ years.
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